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Performing Beyond Expectations To Ensure a Job Well Done

1/21/2020 (Permalink)

Picture of a green SERVPRO truck SERVPRO ready to respond!

Performing Beyond Expectations To Ensure a Job Well Done

When clients in Lone Jack, MO, call about a property loss, it's important to verify the damage and create a plan to handle the issue. Insurance agent paperwork begins, focusing on fixing the situation with the correct attention and time. It's important, then, for companies to have a reliable place, somewhere that emphasizes expertise, organization, and contact. SERVPRO's restoration and remediation teams offer it all.

1. Going Above Guidelines To Provide the Best Work

As part of your preferred vendor program, the company strives to demonstrate professionalism and excellence at all times. That's why the national office diligently collaborates with franchises, maintaining high consistent standards. Insurers can expect detailed background checks for all employees, both full and part-time; in addition, regular quality assurance audits are completed to ensure that each branch continues to meet IICRC certification as well as corporate's 21 common ground rules.

2. Offering Thorough Communication and Documentation

Insurance agent communications, when done efficiently, can lower costs and streamline the process for all participants. When clients initiate a claim, staff begins a detailed file, focusing on relaying timely information and requests. Also, expect all equipment and processes to be noted throughout the job, ensuring that, when the task is finalized, insurance can have evidence from beginning to end of the problem and its resolution.

3. Educating and Training Employees Around the Clock

SERVPRO knows that it's not enough to know about how to work on an issue; employees need to continually grow in the profession. That's why our workforce has continued training, learning about new techniques and procedures that could save money and time. From IICRC classes to online self-paced modules, franchises stay up-to-date on how to best serve customers and insurers.
Insurance agent claims need punctual and accurate attention, working to mitigate damages the right way while keeping costs low. With SERVPRO's expert knowledge and timely tracking, projects can be completed to service both the customers' demands and the insurer's needs.

Choosing a Mitigation Company After a Fire

1/6/2020 (Permalink)

Portrait of smiling owner standing at his restaurant gate with open signboard. We have the specialized equipment and a skilled team to get your business back to its pre-damaged condition after water, fire, mold, and storm damage.

5 Steps Fire Restoration Companies Use To Restore Your Business 

If you find your business in Lake Lotawana, MO has experienced fire damage, knowing what to do can feel overwhelming. After the emergency crews are done, you may be left with fire and water damage and wonder where to turn for help. Luckily, there are professional companies that handle the entire cleaning and restoration process regardless of the type of damage or structural repair needed. Here are five steps most fire restoration companies use to seamlessly return your business to its pre-fire condition.

1. Assessing the Damage

When you place a call to an insurance adjuster, they are likely to state that mitigation repair costs will be covered after paying a deductible. The restoration company will send a team to assess the damage and create an action plan.

2. Keeping the Area Protected

If your building is missing areas of the roof, outer wall, or windows, water could enter and cause more damage before the cleanup crews begin work. To prevent further water damage, the onsite team may install tarps to protect these areas.

3. Removing Water

Fire damage may not be the only problem your building faces. Water damage can also occur as a result of extinguishing the fire. Clean up teams may extract the water and use industrial blowers to dry the area quickly.

4. Cleaning Smoke and Soot

Now that the area is dry, the team may begin cleaning soot and ashes. If needed, they may use techniques to sanitize and remove smoke odors.

5. Returning the Area to Normal

As the last step in returning your business to normal, fire mitigation experts will repair items that can be fixed and replace items that cannot. During this phase, they may repaint walls or install new carpet.
Working with a professional mitigation company after fire damage allows you to have a single point of contact throughout the entire process. They know what needs to be done to get your business looking and smelling like the fire never even happened.

Important Facts About Mold Growth

1/6/2020 (Permalink)

A woman covering her nose and looking at the wall with mold Mold often exudes a musty odor

Everyone Should Know These Three Facts About Mold

It always pays to have a little bit of knowledge about certain subjects, and knowing a few facts about mold growth is a good idea. This information may help your business prevent the growth of mold, as well as help to rectify the situation if mold is found. Everyone should know these three facts about mold:

  • Mold is a naturally occurring fungi that is found just about everywhere in small amounts
  • Mold thrives in damp conditions of high humidity
  • Mold can degrade indoor air quality and be an irritant or allergen to many people

A few other facts are relevant here. Mold often exudes a musty odor. Finally, mold spores are microscopic and can be spread throughout a building through the heating and cooling system.

Proven Steps for Mold Cleanup

When mold growth is discovered at your business in Lone Jack, MO, it should be looked into immediately. Calling in a mold mitigation team that is Faster to Any Size Disaster is the place to begin. Each situation is unique, but the process for mold remediation is similar in most respects. It begins with an inspection and damage assessment, and looks for instances of water damage, which often paved the way for mold to grow in a commercial building. These initial measures are followed by mold containment and air filtration and then the removal and cleaning of materials affected by mold. The final stages include content cleaning and restoration.

Positive Results

It is essentially impossible to remove every last vestige of mold spores from a building. However, with the right techniques and equipment, mold growth can be stopped to the point where it does not pose a problem for employees and customers. The removal of mold colonies will also address the appearance of the workplace, and the musty odor will be gone, too. With a better understanding of mold, your company can deal with the issue effectively.

Three Reasons Why Your Toilet is Leaking

12/23/2019 (Permalink)

Leaking toilet Leaking toilet in a Greenwood,MO home

Three Reasons Why Your Toilet is Leaking

A leaking toilet can be a major nuisance, especially when the underlying cause is unknown. If your home in Greenwood, MO, has a bathroom leak that goes untreated, the resulting damage can be costly. The following are three possible reasons why your toilet leaks with every flush.

1. Malfunctioning Wax Ring

A common cause of this type of leak is failure of the wax seal underneath the toilet. When working properly, the wax ring functions as a barrier between the toilet and floor flange to keep water from seeping out. When this wax seal is malfunctioning, it could be that the wax has become dry over time and no longer functions as a barrier, or that the seal was improperly installed with the toilet.

2. Broken Tank Flange

Another potential cause of a leaking toilet is a broken tank flange. If the flange is not properly installed, it can shift out of place and crack under pressure. Because your toilet is a relatively high-traffic area of your home, even a small crack in a tank flange can quickly become a cause for concern and require replacement.

3. Loose Tank

Bathroom leaks that are not pooling on the floor near the base of the toilet can sometimes be traced back to the tank itself. If your toilet is leaking from the tank, but you see no obvious cracks or damage through which water might escape, your tank might just be loose. The connection between the tank and the rest of the toilet can become loose over time and will most likely cost less to repair than to replace entirely.

A leaking toilet can be a headache to deal with on your own. Hiring a professional specializing in water damage repair can help fix existing issues and minimize costly water damage in your bathroom to make it seem "Like it never even happened."

4 Tasks Property Managers Should Do To Prepare for a Storm

12/18/2019 (Permalink)

Missing shingles on a roof Prepare the ground- Are the shingles loose on the roof?

4 Tasks Property Managers Should Do To Prepare for a Storm

Commercial property can't be completely ignored when inclement weather comes through, and business owners in Lone Jack, MO, can't control all elements of storm preparedness, especially if they lease a space. With that in mind, managers must to take action, doing what they can to protect the assets. Here are four things they can do to help.

1. Establish Communication
Regular updates are important. People need to know if the area is safe or whether evacuation and boarding should occur. Furthermore, everyone should be on the same page about how to prepare for the storm and who has what responsibility. Therefore, property management should compile a list of everyone's phone numbers and email addresses. Send messages often, ensuring that everyone is aware of your progress.

2. Have a Plan
Well before a system appears, sit down and discuss the protocol for storm preparedness. Gather together and upload online important legal and financial documents: This includes contracts, mortgage papers, bank account numbers and insurance policies. In addition, think ahead of whom to call in an emergency.

3. Prepare the Grounds
Once a watch is issued, property management should begin looking at the facility. Are the shingles loose on the roofs? If so, have them secured or covered. Does the pool area require attention? Have employees clear the deck of any furniture. Also, walk around. Trim tree branches, and pick up any loose debris. Eliminate objects that could be become projectiles from the high winds.

4. Record the Property
Before the gales hits, grab your phone and videotape the building. Make sure this has a time stamp, verifying for insurance that you did attend to the location. Should leaks or structural problems occur, this evidence may help expedite the approval for a storm restoration company's services.
Be proactive. Management companies should consider storm preparedness early, mapping out their tasks and establishing a strong line of contact. Protect the space. It's valuable to many.

Cleaning up After a Water Heater Leak

12/10/2019 (Permalink)

Plumber repairing an hot-water heater Water heater maintenance in Greenwood, MO

You rely on your water heater to provide warm water for cooking, cleaning and bathing. When this appliance has problems, it can be much more than an inconvenience. A leaking water heater can cause flooding and damage to your floor and other items in the area. A quick cleanup and response are essential.

Maintaining Your Water Heater

A well-built water heater should last at least 10 years. However, you can get even more use out of this appliance if you take good care of it. Proper maintenance includes:

  • Yearly inspections and tune-ups from a professional
  • Flushing the appliance twice a year
  • Repairing the broken water heater or leaks promptly

Safety First
If you detect a leaking water heater, you should first unplug any electrical items in the area. If water comes in contact with any of these items, you increase your risk of getting electrocuted.

Get Materials out of the Way
A failed water heater can spill several gallons of water on the floor, threatening carpet and other items in the vicinity. Pull up the carpet and padding as quickly as possible. You may be able to lay out the carpet and salvage it. Make sure you move furniture and other belongings out of the area as well.

Remove the Water
With a water heater leak, you should be able to grab a wet vacuum and start extracting the water yourself. However, if the job becomes too large or overwhelming, you should get in touch with a professional water removal company to help. The pros have the right equipment and experience to perform the work quickly and effectively.

Dry the Area
It's imperative that you quickly dry and sanitize the area around the water heater. Any left-behind moisture could encourage the growth of mold in your Greenwood, MO, home.
If you follow these steps, you should be able to clean up after a water heater leak. With the right help, you can make your home safe and comfortable again.

Salvage These Prized Possessions From Mold

11/29/2019 (Permalink)

Furniture with mold Mold damage on furniture

Specific Items You Can Save From Mold With The Right Treatment

The presence of mold, whether it comes from water damage or high moisture, can permanently damage your possessions. While there are items you should throw away, such as food and medicine, there are others with sentimental value you might hesitate to throw away. Mold cleaning, especially when handled by mold remediation specialists, can bring back some of these possessions with no health hazards and no permanent damage. Take note of the specific items you can save with the right treatment.

Leather Items

Leather can be an appealing choice for several items in your household. It can have a classy look that also brings extra warmth to the user.

  • Jackets
  • Furniture
  • Baseballs and baseball mitts
  • Briefcases
  • Purses

It can be difficult to dispose these leather items if they suffer from mold damage. Thankfully, there are chemicals that can clean and fight the mold's mycotoxin, such as borax and tea tree oil. Ultimately, a remediation technician will make the final call depending on the item and damage.


Nothing can be more frustrating that seeing mold grow over your favorite clothes. Just as with leather, there are a variety of mold cleaning products such as hot water, vinegar, bleach or borax. There are even specialized laundry machines, such as the Esporta Machine, designed to remove all types of damage from clothes, including mold and mildew. Use these resources depending on the clothing's specifications so the cleaners avoid damaging them. Once again, consult with cleaning specialists for the best solution.


The paintings in your residence may effectively decorate your home but salvaging them from mold growth can be difficult. Painting over the mold is not recommended, as the paint can peel off and the toxins can remain. Instead, consult a specialist that can remove the mold safely with the right tools and chemicals.
Even though mold can ruin many of your priceless possessions, they are not beyond salvaging. Research mold cleaning professionals and techniques in Lee's Summit, MO, to bring your prized possession to former glory.

Precautions To Take With a Gas Leak

11/24/2019 (Permalink)

Natural gas burning on kitchen gas stove A gas leak should be treated as an emergency

5 Steps To Take If You Smell Gas In Your Home

Occasionally, a news story will show the devastating results of a gas fire in a home. These damaging events sometimes result in a large explosion that destroys the entire home. A gas leak should be treated as an emergency and the proper precautions could save lives and property. Here are 5 steps to take if you smell gas or hear a hissing sound in your home:

Check the Stove. Since this is the most likely cause of gas in your home, make a quick check that all of the burners are off.

Avoid Electricity or Sparks. Turning on the lights or any small electrical devices could cause a spark, which could ignite a gas fire.

Know How To Turn Off Your Gas. The gas turnoff valve is usually located outside the home near the gas meter and can be turned off with a wrench.

Open the doors and Windows. This will provide ventilation and air flow, dissipating the natural gas.

Evacuate. Get out of the house and call 911.

Prevent a Gas Explosion

Quick action and smart thinking can prevent the sparks that could ignite a fire or an explosion. Educate your family about the above steps to take and make sure everyone knows that this is a dangerous situation. Calling in the proper authorities will result in an inspection to determine the source of the gas. The utility company can help with information on dealing with a gas leak.

Enable a Fire Cleanup

If a fire does develop in Edit, MO, get out of the house and call the fire department or 911. After the fire, contact a fire remediation team to proceed with a cleanup. The removal of soot and smoke damage after a gas fire is a job for trained technicians. Special equipment and techniques will restore your home "Like it never even happened" and allow you to return to your home once the cleanup is complete.

Precautions To Take When Your Home Is in a Flood Zone

11/13/2019 (Permalink)

Sandbags placed in the outside of a door as a barrier against rising water Put sandbags out as a barrier against rising water

Precautions To Take When Your Home Is in a Flood Zone

Living next to the beach or in a low-lying area may be a lifelong dream, but it can come with added risks. One such risk is having a home in a flood zone. You don't have to give up what may otherwise be a great location, though. There are several precautions you can take to minimize your risk of flood damage.

Protect Your Home

An active storm season in Cockrell, MO, can test the boundaries of your home like nothing else. While you may not be able to fully keep your home from flooding, there are several ways you can prepare for an upcoming rainstorm:

  • Put sandbags out as a barrier against rising water.
  • Install a sump pump in your basement on or the lower level of your home.
  • Place outlets or sensitive equipment higher on the wall or on a shelf.

It's also a good idea to have an evacuation plan, just in case the water rises so high you need to leave your home. Even if your home floods, you can have measures already in place to deal with the fallout.

Purchase Insurance

If your home is in a flood zone, you need to have flood insurance. This coverage is not typically part of your homeowners policy, so you'll need to purchase it separately. If your insurance company doesn't offer flood insurance, you can get a referral for a company that does from the National Flood Insurance Program.

Plan for Remediation

Flooding can produce serious damage to your home. Have the contact information for local flood restoration specialists handy. They can assess the damage to your home and give you an estimate of how much the repairs are going to cost.
When your home is in a flood zone, you have to take some factors into consideration that other homeowners do not. You may be able to minimize some damage. For the damage that you can't avoid, though, you need trusted cleanup professionals and an insurance policy that covers it.

Inspecting a Commercial Property for Mold

10/29/2019 (Permalink)

black mold on wall A mold inspection can remove at least one of the unknowns before a business adds a building to its property portfolio.

Buying a building is a significant investment for any businessperson, and there are a lot of moving parts to this type of transaction in Lee's Summit. Though it can be an expensive undertaking, hiring a professional to perform a mold inspection before the sale can head off major problems and remediation costs in the long term. 

Where Mold Growth Can Be Problematic

To live in this world is to live with mold. At its best, it makes life better by contributing to the creation of bread, wine, cheese and some medicines, like penicillin. It does, of course, have serious drawbacks as well, though. 

Prime spots in a building for a mold problem are well-known:

• Bathrooms are a place where mold can grow in grout, between wall tiles, and in the tub or shower.
• Windows that have been improperly sealed can allow moisture into walls or ceilings and facilitate mold growth. A mold inspection can reveal this to a potential buyer.
• Exterior doors without effective seals can allow moisture to collect and harbor mold.

Even slightly high humidity can facilitate the growth of mold. Experts recommend the prudent move of keeping indoor humidity levels below 45 percent. 

Why Mold Growth Can Be Problematic

It isn’t only visible mold that can be troublesome to a property owner. Left unchecked, mold can destroy wood because it is an organism that feeds on surface nutrients. Mold that infiltrates drywall cannot be removed, and the affected area must be cut away. Carpets and insulation are also moisture-holding materials that mold can compromise to the point that they must be replaced. 

Buying real estate can be a complicated process, and it is impossible to know everything there is to know about a building’s history or future. However, a mold inspection can remove at least one of the unknowns before a business adds a building to its property portfolio.