Understand the Terminology of the Industry

2/14/2024 (Permalink)

SERVPRO of Lee's Summit is always "Here to Help". We know the jargon can be confusing so we usually try to break it down as easy as we can out in the field, however we know this can be complicating to our customers and their ability to stay informed. Here are some common terms used in the field with their definition so you can a clearer understanding of what is happening in your home or business.

Anti-Microbials: A substance, mechanism, or condition that inhibits the growth or existence of an organism.Commonly applied after a water damage to prevent mold from developing.

Fire Damage Recovery: The process of restoring and recovering property and belongings after a fire. The objectives include minimizing existing damage, damage mitigation, structure stabilization, soot & odor removal and reconstruction.

Fungi: The unicellular or multicellular eukaryotic/ DNA organisms embracing a large group of microflora including: molds, mildews, yeasts, mushrooms, rusts and smuts.

HVAC: Heating, ventilation and air conditioning.

HEPA Filter: High efficiency particulate air filter, a specialized filter capable of removing 99.7% of particles. Commonly used in mold or odor job sites. HEPA Vacuum or HEPA air scrubber. 

Masking Agents: Designed to prevent or remove heightened awareness to odors by providing a fragrance, which is stronger and more pleasant to smell while the source of the odor is being eliminated. 

Smoke Damage Removal: Neutralizing or removing smoke odors that linger after fires.

Smoke Particles: Smoke is composed of gases / sometimes aerosols, and airborne solids. Dry wood, natural fibers and paper all produce small non-smearing material. Plastic, foam, and rubber (polymers) produce large easily smeared residues.

Mitigation: Mitigation refers to actions or strategies taken to reduce or lessen the severity of negative impacts or consequences, such as those associated with natural disasters, climate change, or technological failures. The goal of mitigation is to prevent or reduce harm and to prepare for future events.

These terms while complicate incompass the entiretly of the job being performed to bring your property back up to preloss conditions. We try to inform our clients the best that we can to eliminate any confusions and provide you with the necessary information to make informed decisions about your property. 

Leading Experts for Training & Industry Standards

2/14/2024 (Permalink)

If you get sick, you go to a trained medical professional to back to optimal health. If something happens to your home or business, don’t leave restoration up to chance. Count on trusted, certified restoration experts to handle any property damage, from flooding to mold to fire. Finding the right help means finding the right company with the industry standards and certifications for a given industry, Institute of Inspection Cleaning and Restoration Certification standards.

What Is IICRC?

For nearly 40 decades, this nonprofit has globally become an industry leader for setting standards and certifying technicians. To achieve a mitigation certificate, technicians take specialized classes on standards and techniques and are required to pass an exam. Afterward, they maintain certification through ongoing training.

These areas of certification include:

Cleaning – Subspecialties include carpeting, flooring, leather cleaning, masonry, upholstery, rugs, and general cleaning.

Inspection – Technicians are trained to inspect all types of flooring, including wood, marble, laminate, tiles, carpet, and stone.

Restoration – This training focuses on techniques for microbial remediation, structural drying, fire and smoke damage, odor, water damage, commercial drying, and health and safety.

Why Training Matters

The lingering effects of water, smoke and fire damage can cause further problems and create unpleasant environments. When a storm happens or a fire breaks out, you want it handled quickly and efficiently. SERVPRO® prides itself on having IICRC certified professionals, as well as providing its own training to ensure every franchise has experts to handle any disaster. Along with learning the best techniques and standard procedures within the industry, they are also trained on using innovative equipment to ensure that mold, smoke, water, or other damage is eradicated. Our ongoing franchise training means that no matter what you are facing, we can make it “Like it never even happened.”

While some situations may seem like they can be taken care of on their own, some damage to a property can remain hidden within the structural components that can only be detected with specialized tools and industry knowledge. Instead of hoping for the best, ensure your property is back into pristine condition with hiring a qualified restoration and remediation specialist backed by the IICRC.

Understanding our Terms and Lingo

2/8/2023 (Permalink)

Understanding our Terms and Lingo

SERVPRO of Lee's Summit is always "Here to Help". We know the jargon can be confusing so we usually try to break it down as easy as we can out in the field, but we know that our customers like to stay informed. Here are some common terms used in the field with their definition so you can understand better what is happening in your home or business.

Anti-Microbials: A substance, mechanism, or condition that inhibits the growth or existence of an organism.Commonly applied after a water damage to prevent mold from developing.

Fire Damage Recovery: The process of restoring and recovering property and belongings after a fire. The objectives include minimizing existing damage, damage mitigation, structure stabilization, soot & odor removal and reconstruction.

Fungi: The unicellular or multicellular eukaryotic/ DNA organisms embracing a large group of microflora including: molds, mildews, yeasts, mushrooms, rusts and smuts.

HVAC: Heating, ventilation and air conditioning.

HEPA Filter: High efficiency particulate air filter, a specialized filter capable of removing 99.7% of particles. Commonly used in mold or odor job sites. HEPA Vacuum or HEPA air scrubber. 

Masking Agents: Designed to prevent or remove heightened awareness to odors by providing a fragrance, which is stronger and more pleasant to smell while the source of the odor is being eliminated.

Smoke Damage Removal: Neutralizing or removing smoke odors that linger after fires.

Smoke Particles: Smoke is composed of gases / sometimes aerosols, and airborne solids. Dry wood, natural fibers and paper all produce small non-smearing material. Plastic, foam, and rubber (polymers) produce large easily smeared residues.

Mitigation: Mitigation refers to actions or strategies taken to reduce or lessen the severity of negative impacts or consequences, such as those associated with natural disasters, climate change, or technological failures. The goal of mitigation is to prevent or reduce harm and to prepare for future events.

Specific Items You can save from mold

2/8/2023 (Permalink)

These shoes were saved from a water loss in Kansas City.

Some specific items that can be saved from mold with the right treatment include:

• Books, papers, and documents: Mold can cause discoloration and disintegration of paper items, but if treated promptly, they can often be cleaned and restored.

• Furniture: Wooden furniture, especially antiques, can be particularly susceptible to mold damage, but with proper cleaning, they can often be restored to their original condition.

• Clothing and textiles: Mold can cause musty odors, staining, and deterioration of fabrics, but with the right treatment, they can often be cleaned and deodorized.

• Electronics: Mold can cause corrosion of electronic components and cause short circuits, but with proper cleaning, many electronic items can be restored to working condition.

It's important to note that not all items can be saved from mold, and in some cases, it may be more cost-effective to simply replace the item. Also, it's important to take proper safety precautions when handling mold-contaminated items, as mold can pose health hazards if not handled properly.

Understanding Property Damage Insurance

2/8/2023 (Permalink)

What your insurance should cover.

Property damage insurance is a type of insurance coverage that protects homeowners and business owners against loss or damage to their property and contents due to various covered events, such as fire, theft, natural disasters, and other specified perils.

The key elements of property damage insurance include:

1. Coverage limits: This is the maximum amount of money the insurance company will pay for covered losses. Coverage limits vary depending on the policy and the type of coverage purchased.

2. Deductibles: This is the amount of money the policyholder must pay out of pocket before the insurance coverage kicks in. Deductibles are typically expressed as a dollar amount or a percentage of the coverage limit.

3. Covered events: This is the list of perils or events that are covered under the policy. The types of events covered can vary depending on the policy and the type of coverage purchased.

4. Exclusions: This is a list of events or situations that are not covered under the policy. Exclusions can include things like war, nuclear events, intentional acts, and others.

5. Claims process: This is the process for reporting a covered loss and filing a claim with the insurance company. The claims process typically involves providing documentation, meeting with an adjuster, and following other requirements set forth by the insurance company.

It's important to carefully review the terms and conditions of a property damage insurance policy and to understand the coverage limits, deductibles, and other elements before purchasing coverage. This can help ensure that policyholders are fully protected in the event of a loss and can make the claims process smoother and more straightforward.

Love What's Local

2/8/2023 (Permalink)

Love your local SERVPRO

When a disaster occurs, working with a company that is local to the area can be useful for a variety of reasons. However, a small local company may only specialize in certain types of disaster responses, and also may not be able to tackle large restoration projects. Regardless of how much or what type of damage has occurred, a local restoration franchise that has been certified can appropriately respond to a disaster of any kind.

Supporting local businesses is important for many reasons. It can strengthen the local economy, provide jobs and contribute to the unique character of a community. Restoration companies like SERVPRO offer important services to help communities recover from disaster, and choosing a local provider can also ensure quick response times and personalized attention to your needs.

Though a corporation may have the experience necessary to respond to major damage, a company that isn’t locally owned may not understand the unique challenges that come with local landscapes. Additionally, a company that isn’t local is likely to have a slower response time, which can ultimately result in a building sustaining additional damage. However, a SERVPRO franchise that is local to a business owner’s area can mitigate the damage by responding quickly.

Often, a local franchise has a myriad of tools that other restoration companies may not have. We have partners that can quickly send the needed tools to the franchise. Additionally, your local SERVPRO is more likely to have spent time studying procedures and practices, meaning that professionals from a local franchise will have up-to-date information on how to best handle any situation.

After a disaster or contamination of any kind, it is often helpful to employ a local restoration franchise. A SERVPRO franchise can manage problems of any size, respond quickly after disasters, and can provide the necessary tools and equipment needed for restoration. Call your local SERVPRO today!

Gain trust with your local certified restoration company

2/8/2023 (Permalink)

Call SERVPRO of Lee's Summit for all your mitigation needs.

If you get sick, you go to a trained medical professional to back to optimal health. If something happens to your home or business, don’t leave restoration up to chance. Count on trusted, certified restoration experts to handle any property damage, from flooding to mold to fire. Finding the right help means finding the right help that adheres to the Institute of Inspection Cleaning and Restoration Certification standards.

What Is IICRC?

For nearly 40 decades, this nonprofit has globally become an industry leader for setting standards and certifying technicians. To achieve a mitigation certificate, technicians take specialized classes on standards and techniques and are required to pass an exam. Afterward, they maintain certification through ongoing training. Areas of certification include:

Cleaning – Subspecialties include carpeting, flooring, leather cleaning, masonry, upholstery, rugs, and general cleaning.

Inspection – Technicians are trained to inspect all types of flooring, including wood, marble, laminate, tiles, carpet, and stone.

Restoration – This training focuses on techniques for microbial remediation, structural drying, fire and smoke damage, odor, water damage, commercial drying, and health and safety.

Why Training Matters

The lingering effects of water, smoke and fire damage can cause further problems and create unpleasant environments. When a storm happens or a fire breaks out, you want to fix it and forget it. SERVPRO prides itself on having IICRC certified professionals, as well as provides its own training to ensure every franchise has experts to handle any disaster. Along with learning the best techniques, they are also trained on using innovative equipment to ensure that mold, smoke, water, or other damage is eradicated. Our ongoing franchise training means that no matter what you are facing, we can make it “Like it never even happened.”

While some situations may seem like they can be taken care of on their own, some damage to a property can remain hidden. Instead of hoping for the best, get the best to get your property back into pristine condition without any worry.

ERP's and why they are important

2/8/2023 (Permalink)

Call us today to prepare an ERP for your business.

Being a business owner can have many responsibilities, and you may have to take on multiple roles.

In most cases, disaster is the last thing you are thinking about, but every business owner, regardless of how new or old your business is, should have a plan and guide for what to do in the event of a disaster.

SERVPRO offers a free community service called the "Emergency Ready Plan", or an ERP.

ERP's are handy little guides that we make at SERVPRO that contain basic information regarding your property, who owns the property, and where your emergency shut off locations are.

We document and photograph where your electrical, water, and gas shut offs are, as well as your sprinkler system and security system. We also have the contacts for those utilities companies in the event that you must make contact.

Key contacts are also listed in the ERP, such as the owner, the insurance agent for the property, the SERVPRO representative, and the managers of the building.

The emergency contacts and services page has the fire department and police department's emergency and non-emergency numbers as well, that way, if contact is needed, you know where to find all those phone numbers and contact points.

It's very beneficial to have an ERP because although the business owner might know where everything is and who to contact, your employees might not know. Having a guide like this can help so much if the business owner is not present.

ERP's are very convenient as well, we are able to provide a paper copy, and we can provide a digital version on the Ready Plan app! Which makes ERP's very easy to access in times of need.

When you run a business, it's good to prepare for not just the next day's shift, but for the things that happen unexpectedly.

SERVPRO is always here to help!

What Happens to Your Belongings After a Fire

2/8/2023 (Permalink)

Our Fireline System will clean your items to pre-existing condition.

Water and fire damage affect not only the structure of your house but also your belongings. SERVPRO of Lee's Summit understands that your home is more than a structure. Your furniture, clothing, keepsakes, and other belongings are important to you. Your belongings are important to us, which is why we provide the following to help restore and protect your belongings while we are restoring your home.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO of Lee's Summit can conduct an organized, efficient move-out of the affected area. A move-out will provide several benefits, including the following:

• A quicker remodeling process
• Protecting items from potential damage
• Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

On-Site Storage

We have in-house storage where we can keep your belongings safe from further damage and can provide cleaning and restoration services for your belongings. We have four warehouses dedicated to storage where we can keep your items safe and secure. Your items will be placed in clearly identified and secured containers. You can rest assured that your items are being taken care of.

Contents Claim Inventory Service

When an emergency strikes, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, barcoding.

Our Contents Claim Inventory Service:

• Pre-loss list and value of contents
• A detailed and accurate report
• Better information to settle claims quicker
• Assistance with the burden of proof for claims

If your home and belongings need restoration services, rest assured that SERVPRO of Lee's Summit has you covered. We can pack out, store, and restore your belongings. Give us a call today at 816-246-5566. 

ERP's and Why They Are Important

11/7/2022 (Permalink)

Being a business owner can have many responsibilities, and you may have to take on multiple roles.

In most cases, disaster is the last thing you are thinking about, but every business owner, regardless of how new or old your business is, should have a plan and guide for what to do in the event of a disaster.

SERVPRO offers a free community service called the "Emergency Ready Plan", or an ERP.

ERPs are handy little guides that we make at SERVPRO that contain basic information regarding your property, who owns the property, and where your emergency shut-off locations are.

We document and photograph where your electrical, water, and gas shut-offs are, as well as your sprinkler system and security system. We also have the contacts for those utility companies in the event that you must make contact.

Key contacts are also listed in the ERP, such as the owner, the insurance agent for the property, the SERVPRO representative, and the managers of the building.

The emergency contacts and services page has the fire department and police department's emergency and non-emergency numbers as well, that way, if contact is needed, you know where to find all those phone numbers and contact points.

It's very beneficial to have an ERP because although the business owner might know where everything is and who to contact, your employees might not know. Having a guide like this can help so much if the business owner is not present.

ERPs are very convenient as well, we are able to provide a paper copy, and we can provide a digital version on the Ready Plan app! Which makes ERPs very easy to access in times of need.

When you run a business, it's good to prepare for not just the next day's shift, but for the things that happen unexpectedly.

SERVPRO is always here to help!

ERP's and Why They Are Important

8/19/2022 (Permalink)

Being a business owner can have many responsibilities, and you may have to take on multiple roles.

In most cases, disaster is the last thing you think about, but every business owner, regardless of how new or old your business is, should have a plan and guide for what to do in the event of a disaster.

SERVPRO of Lee's Summit offers a free community service called the "Emergency Ready Plan", or an ERP.

ERP's are handy little guides that we make at SERVPRO that contain basic information regarding your property, who owns the property, and where your emergency shut-off locations are.

We document and photograph, where your electrical, water, and gas shut-offs, are, as well as your sprinkler system and security system. We also have the contacts for those utility companies in the event that you must make contact.

Key contacts are also listed in the ERP, such as the owner, the insurance agent for the property, the SERVPRO representative, and the managers of the building.

The emergency contacts and services page has the fire department and police department's emergency and non-emergency numbers as well, that way, if contact is needed, you know where to find all those phone numbers and contact points.

It's very beneficial to have an ERP because although the business owner might know where everything is and who to contact, your employees might not know. Having a guide like this can help so much if the business owner is not present.

ERPs are very convenient as well, we are able to provide a paper copy, and we can provide a digital version on the Ready Plan app! This makes ERPs very easy to access in times of need.

When you run a business, it's good to prepare for not just the next day's shift, but for the things that happen unexpectedly.

SERVPRO of Lee's Summit is always here to help!

Specific Items You Can Save From Mold With The Right Treatment

11/29/2021 (Permalink)

The presence of mold, whether it comes from water damage or high moisture, can permanently damage your possessions. While there are items you should throw away, such as food and medicine, there are others with the sentimental value you might hesitate to throw away. Mold cleaning, especially when handled by mold remediation specialists, can bring back some of these possessions with no health hazards and no permanent damage. Take note of the specific items you can save with the right treatment.

Leather Items

Leather can be an appealing choice for several items in your household. It can have a classy look that also brings extra warmth to the user.

• Jackets 
• Furniture
• Baseballs and baseball mitts
• Briefcases
• Purses

It can be difficult to dispose of these leather items if they suffer from mold damage. Thankfully, there are chemicals that can clean and fight the mold's mycotoxin, such as borax and tea tree oil. Ultimately, a remediation technician will make the final call depending on the item and damage. 

Clothing

Nothing can be more frustrating than seeing mold grow over your favorite clothes. Just as with leather, there are a variety of mold cleaning products such as hot water, vinegar, bleach, or borax. There are even specialized laundry machines, such as the Esporta Machine, designed to remove all types of damage from clothes, including mold and mildew. Use these resources depending on the clothing's specifications so the cleaners avoid damaging them. Once again, consult with cleaning specialists for the best solution. 

Paintings

The paintings in your residence may effectively decorate your home but salvaging them from mold growth can be difficult. Painting over the mold is not recommended, as the paint can peel off and the toxins can remain. Instead, consult a specialist that can remove the mold safely with the right tools and chemicals. 

Even though mold can ruin many of your priceless possessions, they are not beyond salvaging. Research mold cleaning professionals and techniques, to bring your prized possession to former glory.

ERP's and Why They Are Important

11/6/2021 (Permalink)

Being a business owner can have many responsibilities, and you may have to take on multiple roles.

In most cases, disaster is the last thing you are thinking about, but every business owner, regardless of how new or old your business is, should have a plan and guide for what to do in the event of a disaster.

SERVPRO offers a free community service called the "Emergency Ready Plan", or an ERP.

ERP's are handy little guides that we make at SERVPRO that contain basic information regarding your property, who owns the property, and where your emergency shut-off locations are.

We document and photograph where your electrical, water, and gas shut-offs are, as well as your sprinkler system and security system. We also have the contacts for those utility companies in the event that you must make contact.

Key contacts are also listed in the ERP, such as the owner, the insurance agent for the property, the SERVPRO representative, and the managers of the building.

The emergency contacts and services page has the fire department and police department's emergency and non-emergency numbers as well, that way, if contact is needed, you know where to find all those phone numbers and contact points.

It's very beneficial to have an ERP because although the business owner might know where everything is and who to contact, your employees might not know. Having a guide like this can help so much if the business owner is not present.

ERP's are very convenient as well, we are able to provide a paper copy, and we can provide a digital version on the Ready Plan app! Which makes ERP's very easy to access in times of need.

When you run a business, it's good to prepare for not just the next day's shift, but for the things that happen unexpectedly.

SERVPRO is always here to help!

ERP's and Why They Are Important

8/19/2021 (Permalink)

Being a business owner can have many responsibilities, and you may have to take on multiple roles.

In most cases, disaster is the last thing you are thinking about, but every business owner, regardless of how new or old your business is, should have a plan and guide for what to do in the event of a disaster.

SERVPRO of Lee's Summit offers a free community service called the "Emergency Ready Plan", or an ERP.

ERP's are handy little guides that we make at SERVPRO that contain basic information regarding your property, who owns the property, and where your emergency shut-off locations are.

We document and photograph, where your electrical, water, and gas shut-offs, are, as well as your sprinkler system and security system. We also have the contacts for those utility companies in the event that you must make contact.

Key contacts are also listed in the ERP, such as the owner, the insurance agent for the property, the SERVPRO representative, and the managers of the building.

The emergency contacts and services page has the fire department and police department's emergency and non-emergency numbers as well, that way, if contact is needed, you know where to find all those phone numbers and contact points.

It's very beneficial to have an ERP because although the business owner might know where everything is and who to contact, your employees might not know. Having a guide like this can help so much if the business owner is not present.

ERP's are very convenient as well, we are able to provide a paper copy, and we can provide a digital version on the Ready Plan app! Which makes ERP's very easy to access in times of need.

When you run a business, it's good to prepare for not just the next day's shift, but for the things that happen unexpectedly.

SERVPRO of Lee's Summit is always here to help!

Understanding Property Damage Insurance

4/16/2021 (Permalink)

Business owners in Lee's Summit, MO, have a lot on their plates. From dealing with day-to-day operations, personnel, and much more. They need a sense of security and peace of mind for when the unimaginable disaster strikes. Luckily, when it comes to protecting a business from the unthinkable, investing in commercial insurance can make recuperating easier.

What Does Commercial Property Insurance Cover?

At the basic level, this type of coverage helps a business deal with circumstances from events such as fire damage, explosion, vandalism, theft, and pipe bursts. Typically, natural disasters like earthquakes and floods, as well as interruption loss, will require an additional layer of coverage. Other items often not covered include:

• Internal theft
• Vehicle damage or loss
• Stolen cash or currency
• Environmental damage
• Equipment failures
• Defective products
  
  

When personalizing coverage, it is important to take an inventory of the vital elements inside and outside of the business. This inventory check is conducted to ensure full coverage of losses that may halt a business's production in an unforeseen circumstance. The following should be assessed:

• Business structure, including leased or owned space.
• Office equipment and supplies, including computers, furniture, phones, and copiers.
• Vital documentation records, such as accounting or client data
• Inventory on-site
• Landscaping, fencing, and outdoor furniture
• Business signs, satellite dishes, security systems, and other outdoor equipment
  
  

Coverage Options

Once you have an inventory of everything that needs to be covered, you can work with an agent to determine the type of commercial insurance coverage that your specific business requires. Most plans reimburse loss based on the cost of replacement or the cash value of an item. It will also include costs of associated restoration services, depending on the situation. A replacement cost takes into consideration the repairs needed to rebuild without depreciation while a cash value payout provides funds to replace with a comparable item, including depreciation.
No matter the size of a business, commercial insurance is necessary to be prepared for the unthinkable. Although it is an added cost to the business owners, it is necessary for if a disaster did strike, as an added layer of protection for your business. 

Gain Restoration Peace of Mind with Trained, Certified Experts

2/3/2021 (Permalink)

If you get sick, you go to a trained medical professional to back to optimal health. If something happens to your home or business, don’t leave restoration up to chance. Count on trusted, certified restoration experts to handle any property damage, from flooding to mold to fire. Finding the right help means finding the right help that adheres to the Institute of Inspection Cleaning and Restoration Certification standards.

What Is IICRC?

For nearly 40 decades, this nonprofit has globally become an industry leader for setting standards and certifying technicians. To achieve a mitigation certificate, technicians take specialized classes on standards and techniques and are required to pass an exam. Afterward, they maintain certification through ongoing training. Areas of certification include:

Cleaning – Subspecialties include carpeting, flooring, leather cleaning, masonry, upholstery, rugs, and general cleaning.

Inspection – Technicians are trained to inspect all types of flooring, including wood, marble, laminate, tiles, carpet, and stone.

Restoration – This training focuses on techniques for microbial remediation, structural drying, fire and smoke damage, odor, water damage, commercial drying, and health and safety.

Why Training Matters

The lingering effects of water, smoke and fire damage can cause further problems and create unpleasant environments. When a storm happens or a fire breaks out, you want to fix it and forget it. SERVPRO prides itself on having IICRC certified professionals, as well as provides its own training to ensure every franchise has experts to handle any disaster. Along with learning the best techniques, they are also trained on using innovative equipment to ensure that mold, smoke, water, or other damage is eradicated. Our ongoing franchise training means that no matter what you are facing, we can make it “Like it never even happened.”

While some situations may seem like they can be taken care of on their own, some damage to a property can remain hidden. Instead of hoping for the best, get the best to get your property back into pristine condition without any worry.

What Happens To Your Belongings After a Disaster?

2/2/2021 (Permalink)

Water and fire damage affect not only the structure of your house but also your belongings. SERVPRO of Lee's Summit understands that your home is more than a structure. Your furniture, clothing, keepsakes, and other belongings are important to you. Your belongings are important to us, which is why we provide the following to help restore and protect your belongings while we are restoring your home.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO of Lee's Summit can conduct an organized, efficient move-out of the affected area. A move-out will provide several benefits, including the following:

• A quicker remodeling process
• Protecting items from potential damage
• Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

On-Site Storage

We have in-house storage where we can keep your belongings safe from further damage and can provide cleaning and restoration services for your belongings. We have four warehouses dedicated to storage where we can keep your items safe and secure. Your items will be placed in clearly identified and secured containers. You can rest assured that your items are being taken care of.

Contents Claim Inventory Service

When an emergency strikes, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, barcoding.

Our Contents Claim Inventory Service:

• Preloss list and value of contents
• Detailed and accurate report
• Better information to settle claims quicker
• Assistance with burden of proof for claims

If your home and belongings need restoration services, rest assured that SERVPRO of Lee's Summit has you covered. We can pack out, store, and restore your belongings. Give us a call today at 816-246-5566. 

Specific Items You Can Save From Mold With The Right Treatment

11/29/2020 (Permalink)

The presence of mold, whether it comes from water damage or high moisture, can permanently damage your possessions. While there are items you should throw away, such as food and medicine, there are others with sentimental value you might hesitate to throw away. Mold cleaning, especially when handled by mold remediation specialists, can bring back some of these possessions with no health hazards and no permanent damage. Take note of the specific items you can save with the right treatment.

Leather Items

Leather can be an appealing choice for several items in your household. It can have a classy look that also brings extra warmth to the user.

• Jackets 
• Furniture
• Baseballs and baseball mitts
• Briefcases
• Purses

It can be difficult to dispose these leather items if they suffer from mold damage. Thankfully, there are chemicals that can clean and fight the mold's mycotoxin, such as borax and tea tree oil. Ultimately, a remediation technician will make the final call depending on the item and damage. 

Clothing

Nothing can be more frustrating that seeing mold grow over your favorite clothes. Just as with leather, there are a variety of mold cleaning products such as hot water, vinegar, bleach or borax. There are even specialized laundry machines, such as the Esporta Machine, designed to remove all types of damage from clothes, including mold and mildew. Use these resources depending on the clothing's specifications so the cleaners avoid damaging them. Once again, consult with cleaning specialists for the best solution. 

Paintings

The paintings in your residence may effectively decorate your home but salvaging them from mold growth can be difficult. Painting over the mold is not recommended, as the paint can peel off and the toxins can remain. Instead, consult a specialist that can remove the mold safely with the right tools and chemicals. 

Even though mold can ruin many of your priceless possessions, they are not beyond salvaging. Research mold cleaning professionals and techniques, to bring your prized possession to former glory.

ERP's and Why They Are Important

11/6/2020 (Permalink)

Being a business owner can have many responsibilities, and you may have to take on multiple roles.

In most cases, disaster is the last thing you are thinking about, but every business owner, regardless of how new or old your business is, should have a plan and guide for what to do in the event of a disaster.

SERVPRO offers a free community service called the "Emergency Ready Plan", or an ERP.

ERP's are handy little guides that we make at SERVPRO that contain basic information regarding your property, who owns the property, and where your emergency shut off locations are.

We document and photograph where your electrical, water, and gas shut offs are, as well as your sprinkler system and security system. We also have the contacts for those utilities companies in the event that you must make contact.

Key contacts are also listed in the ERP, such as the owner, the insurance agent for the property, the SERVPRO representative, and the managers of the building.

The emergency contacts and services page has the fire department and police department's emergency and non-emergency numbers as well, that way, if contact is needed, you know where to find all those phone numbers and contact points.

It's very beneficial to have an ERP because although the business owner might know where everything is and who to contact, your employees might not know. Having a guide like this can help so much if the business owner is not present.

ERP's are very convenient as well, we are able to provide a paper copy, and we can provide a digital version on the Ready Plan app! Which makes ERP's very easy to access in times of need.

When you run a business, it's good to prepare for not just the next day's shift, but for the things that happen unexpectedly.

SERVPRO is always here to help!

Expertise 2020 Award

8/20/2020 (Permalink)

Presented by Expertise is an award badge SERVPRO of Raytown/East Kansas City earned for being published in their 2020 release of the Best Water Damage Restoration Services in Kansas City. 

What Happens to Your Belongings After a Disaster?

2/7/2020 (Permalink)

We have a large warehouse for in-house storage where your items will be safe and secure.

Water and fire damage affect not only the structure of your house but also your belongings. SERVPRO of Lee's Summit understands that your home is more than a structure. Your furniture, clothing, keepsakes, and other belongings are important to you. Your belongings are important to us, which is why we provide the following to help restore and protect your belongings while we are restoring your home.

Move-Outs/Pack-Outs

If your home requires extensive restoration or cleaning, SERVPRO of Lee's Summit can conduct an organized, efficient move-out of the affected area. A move-out will provide several benefits, including the following:

• A quicker remodeling process
• Protecting items from potential damage
• Protecting contents from further on-site damage

When restoration is completed, we will work with you to coordinate the move-in according to your needs. The services offered upon move-in may depend on your insurance coverage.

On-Site Storage

We have in-house storage where we can keep your belongings safe from further damage, and can provide cleaning and restoration services for your belongings. We have four warehouses dedicated to storage where we can keep your items safe and secure. Your items will be placed in clearly identified and secured containers. You can rest assured that your items are being taken care of.

Contents Claim Inventory Service

When emergency strikes, the damage can often feel overwhelming. We can help ease the worry and confusion during the recovery process by offering our Contents Claim Inventory Service (CCIS), which provides a detailed and accurate list of your belongings. We take a room-by-room inventory of your contents, including digital photos, and in some instances, bar coding.

Our Contents Claim Inventory Service:

• Preloss list and value of contents
• Detailed and accurate report
• Better information to settle claims quicker
• Assistance with burden of proof for claims

If your home and belongings need restoration services, rest assured that SERVPRO of Lee's Summit has you covered. We can pack out, store and restore your belongings. Give us a call today at 816-246-5566. 

Performing Beyond Expectations To Ensure a Job Well Done

1/21/2020 (Permalink)

SERVPRO ready to respond!

Performing Beyond Expectations To Ensure a Job Well Done

When clients in Lone Jack, MO, call about a property loss, it's important to verify the damage and create a plan to handle the issue. Insurance agent paperwork begins, focusing on fixing the situation with the correct attention and time. It's important, then, for companies to have a reliable place, somewhere that emphasizes expertise, organization, and contact. SERVPRO's restoration and remediation teams offer it all.

1. Going Above Guidelines To Provide the Best Work

As part of your preferred vendor program, the company strives to demonstrate professionalism and excellence at all times. That's why the national office diligently collaborates with franchises, maintaining high consistent standards. Insurers can expect detailed background checks for all employees, both full and part-time; in addition, regular quality assurance audits are completed to ensure that each branch continues to meet IICRC certification as well as corporate's 21 common ground rules.

2. Offering Thorough Communication and Documentation

Insurance agent communications, when done efficiently, can lower costs and streamline the process for all participants. When clients initiate a claim, staff begins a detailed file, focusing on relaying timely information and requests. Also, expect all equipment and processes to be noted throughout the job, ensuring that, when the task is finalized, insurance can have evidence from beginning to end of the problem and its resolution.

3. Educating and Training Employees Around the Clock

SERVPRO knows that it's not enough to know about how to work on an issue; employees need to continually grow in the profession. That's why our workforce has continued training, learning about new techniques and procedures that could save money and time. From IICRC classes to online self-paced modules, franchises stay up-to-date on how to best serve customers and insurers.
Insurance agent claims need punctual and accurate attention, working to mitigate damages the right way while keeping costs low. With SERVPRO's expert knowledge and timely tracking, projects can be completed to service both the customers' demands and the insurer's needs.

Choosing a Mitigation Company After a Fire

1/6/2020 (Permalink)

We have the specialized equipment and a skilled team to get your business back to its pre-damaged condition after water, fire, mold, and storm damage.

5 Steps Fire Restoration Companies Use To Restore Your Business 

If you find your business in Lake Lotawana, MO has experienced fire damage, knowing what to do can feel overwhelming. After the emergency crews are done, you may be left with fire and water damage and wonder where to turn for help. Luckily, there are professional companies that handle the entire cleaning and restoration process regardless of the type of damage or structural repair needed. Here are five steps most fire restoration companies use to seamlessly return your business to its pre-fire condition.

1. Assessing the Damage

When you place a call to an insurance adjuster, they are likely to state that mitigation repair costs will be covered after paying a deductible. The restoration company will send a team to assess the damage and create an action plan.

2. Keeping the Area Protected

If your building is missing areas of the roof, outer wall, or windows, water could enter and cause more damage before the cleanup crews begin work. To prevent further water damage, the onsite team may install tarps to protect these areas.

3. Removing Water

Fire damage may not be the only problem your building faces. Water damage can also occur as a result of extinguishing the fire. Clean up teams may extract the water and use industrial blowers to dry the area quickly.

4. Cleaning Smoke and Soot

Now that the area is dry, the team may begin cleaning soot and ashes. If needed, they may use techniques to sanitize and remove smoke odors.

5. Returning the Area to Normal

As the last step in returning your business to normal, fire mitigation experts will repair items that can be fixed and replace items that cannot. During this phase, they may repaint walls or install new carpet.
Working with a professional mitigation company after fire damage allows you to have a single point of contact throughout the entire process. They know what needs to be done to get your business looking and smelling like the fire never even happened.

Salvage These Prized Possessions From Mold

11/29/2019 (Permalink)

Mold damage on furniture

Specific Items You Can Save From Mold With The Right Treatment

The presence of mold, whether it comes from water damage or high moisture, can permanently damage your possessions. While there are items you should throw away, such as food and medicine, there are others with sentimental value you might hesitate to throw away. Mold cleaning, especially when handled by mold remediation specialists, can bring back some of these possessions with no health hazards and no permanent damage. Take note of the specific items you can save with the right treatment.

Leather Items

Leather can be an appealing choice for several items in your household. It can have a classy look that also brings extra warmth to the user.

• Jackets
  
• Furniture
  
• Baseballs and baseball mitts
  
• Briefcases
  
• Purses
  
  

It can be difficult to dispose these leather items if they suffer from mold damage. Thankfully, there are chemicals that can clean and fight the mold's mycotoxin, such as borax and tea tree oil. Ultimately, a remediation technician will make the final call depending on the item and damage.

Clothing

Nothing can be more frustrating that seeing mold grow over your favorite clothes. Just as with leather, there are a variety of mold cleaning products such as hot water, vinegar, bleach or borax. There are even specialized laundry machines, such as the Esporta Machine, designed to remove all types of damage from clothes, including mold and mildew. Use these resources depending on the clothing's specifications so the cleaners avoid damaging them. Once again, consult with cleaning specialists for the best solution.

Paintings

The paintings in your residence may effectively decorate your home but salvaging them from mold growth can be difficult. Painting over the mold is not recommended, as the paint can peel off and the toxins can remain. Instead, consult a specialist that can remove the mold safely with the right tools and chemicals.
Even though mold can ruin many of your priceless possessions, they are not beyond salvaging. Research mold cleaning professionals and techniques in Lee's Summit, MO, to bring your prized possession to former glory.

Tips for Inspecting Your Building's Exterior Before a Storm

10/24/2019 (Permalink)

Perform regular exterior maintenance to your building to avoid any damage

Here You Will Find Some Tips for Conducting a Building Inspection

When a storm is coming to your South Lee, MO, office, you can't just focus on the assets inside the property. You need to make sure the outside of your building is safe from flood damage, as well.
The best way to preserve the walls, roof and windows of your property is to survey the outside of the office. You can then perform any necessary exterior maintenance. While this may sound time-consuming, it will limit your need for storm cleanup services in the long run. Below are some tips for conducting a building inspection.

Check the Walls

Water can easily seep through wall cracks during floods. You should thus look at your walls carefully to see if there are any gaps. You also need to look at the wall gaskets to make sure they are secured.

Look at the Siding

Siding is commonly damaged during major storms. This, in turn, can put your employees at risk. As part of your regular exterior maintenance, you should make sure the cladding of your building is secured. This could limit how much you spend on energy, as well.

Watch for Warning Signs

Corrosion, rust, leaks and degradation are seemingly minor problems that can become more severe if not treated before a storm. Some of these warning signs may be hard for you to find. That is why you should bring in a professional engineer or architect to help you keep the building maintained. Still, you should also conduct cursory walkthroughs on your own in between the formal inspections.

Focus on the Windows

Your windows actually break down more quickly than other parts of your building do. Make sure to check the seals to ensure no unwanted air or water can get into the office.
Proper exterior maintenance can limit harm to your office. If your property does suffer storm damage, however, flood cleanup and restoration specialists can help you rebuild.

The Importance of Pretesting for Water Categories

3/8/2019 (Permalink)

Water Damage Claim

Anyone who has experienced flooding is likely familiar with the various colors associated with floodwaters: white/clear, gray and black. These colors are often tied to a category and a classification which specifies the amount of safety precautions necessary and the level of mitigation and clean out. When filing a claim, it is critical to know the category and classification because each ascending level impacts the severity and costs of damage. Therefore, pretesting is used to designate the category and classification of water to ensure that claims and restorative preparations are efficient and accurate.

1. Category One

When filing an insurance claim, category one, or white/clear, water is the least expensive to remedy. The source is sanitary, meaning that there is no harmful bacteria or sewage present. While this category can be a relief, it is still necessary to act quickly to remove the water and repair the damage. If the water sits for too long, it can be contaminated by other items in the area, causing an elevation in category or classification.

2. Category Two

If the water is found to be category two, or grey water, through pretesting, then it is best that you do not go near it. This result indicates that there are organic and inorganic substances in the water and that you may become ill if it is consumed or touched.

3. Category Three

Category three, or black water, is the most dangerous water. The level of contamination includes sewage, chemicals, bacteria and possible toxins. It is likely that your insurance agent and company will recommend a disaster restoration specialist in the Lee's Summit, MO area who will probably seal the space as they work to remove the water safely.

Insurance claims require accurate representations of the damage to a property. Pretesting provides those assessments for insurers by providing definitive information about the category and classification of the water and damage to your home.

The Restoration Company for All Insurance Adjusters

2/7/2019 (Permalink)

Call SERVPRO of Lee's Summit today for all restoration needs in your home.

SERVPRO is a well-known and reputable restoration company that works with many insurance adjusters. They offer a range of services, including emergency response, cleanup and restoration, and rebuilding, for a variety of damage types, such as fire, water, mold, and storm damage.

As a large national franchise, SERVPRO has a network of locations across the United States, making them well-equipped to handle emergencies and insurance claims, regardless of location. They are known for their experience and expertise in the restoration industry, and they are committed to following industry standards and best practices to deliver quality results.

However, it's important to note that while SERVPRO is a popular choice for many insurance adjusters, they may not be the best fit for every situation, as insurance companies may have relationships with multiple restoration companies and may choose a provider based on various factors, such as the size and scope of the loss, the location, the type of damage, and the insurance company's preferred provider network.

Call SERVPRO of Lee's Summit today at 816-246-5566!

Ice Damming; What is it?

2/1/2019 (Permalink)

If you notice a roof leak due to ice damming, give SERVPRO of Lee's Summit a call.

Weather is often the most obvious culprit behind a host of problems including building or structural damage, injuries, mold growth, water damage or flood.

Ice damming is a phenomenon that occurs when snow accumulates on a roof and then melts and refreezes at the roof's edge, creating a dam-like barrier that blocks water from draining properly. This can lead to water damage to the roof, walls, and interior of a building. Ice damming is more likely to occur in areas that experience cold winter weather with frequent snowfall and thaw-freeze cycles.

What causes ice dams?

Along with snow, the outside surface temperature on the roof should be more than 32 degrees F with lower surfaces on the roof being less than 32.  When outer surface temperature is more than 32, the snow begins to melt. The melted snow flows down into the roof and reaches the lower surface where the temperature is less than 32 and here is where it freezes forming an ice dam.

Sources of heat within the building lead to formation of ice dams include:

• Chimneys
• Air leakage
• Improper insulation
• Exhaust systems

Ice dams and injuries

Ice dams can cause serious injuries and some businesses and homeowners have experienced property damage up to $20,000 because of this phenomenon.

Many of the claims are because of property damage that occurred due to pooled water in the ice dam or roofs collapsing.

Why choose SERVPRO? SERVPRO is the leading specialist in water removal and clean-up when your property or structure is at high risk of damage from ice damming or water leaks. With state-of-the-art drying techniques and water removal equipment, SERVPRO can help restore the building to its original glory.

Understand our Terms and Lingo

1/22/2019 (Permalink)

Understand our Terms and Lingo

SERVPRO of Lee's Summit is always "Here to Help". We know the jargon can be confusing so we usually try to break it down as easy as we can out in the field, but we know that our customers like to stay informed. Here are some common terms used in the field with their definition so you can understand better what is happening in your home or business.

Anti-Microbials: A substance, mechanism, or condition that inhibits the growth or existence of an organism.Commonly applied after a water damage to prevent mold from developing.

Fire Damage Recovery: The process of restoring and recovering property and belongings after a fire. The objectives include minimizing existing damage, damage mitigation, structure stabilization, soot & odor removal and reconstruction.

Fungi: The unicellular or multicellular eukaryotic/ DNA organisms embracing a large group of microflora including: molds, mildews, yeasts, mushrooms, rusts and smuts.

HVAC: Heating, ventilation and air conditioning.

HEPA Filter: High efficiency particulate air filter, a specialized filter capable of removing 99.7% of particles. Commonly used in mold or odor job sites. HEPA Vacuum or HEPA air scrubber. 

Masking Agents: Designed to prevent or remove heightened awareness to odors by providing a fragrance, which is stronger and more pleasant to smell while the source of the odor is being eliminated.

Smoke Damage Removal: Neutralizing or removing smoke odors that linger after fires.

Smoke Particles: Smoke is composed of gases / sometimes aerosols, and airborne solids. Dry wood, natural fibers and paper all produce small non-smearing material. Plastic, foam, and rubber (polymers) produce large easily smeared residues.

Mitigation: Mitigation refers to actions or strategies taken to reduce or lessen the severity of negative impacts or consequences, such as those associated with natural disasters, climate change, or technological failures. The goal of mitigation is to prevent or reduce harm and to prepare for future events.

ERP's and Why They Are Important

12/5/2018 (Permalink)

Contact us today to ensure your business has a ERP in place!

Emergency Ready Plans (ERP) are important because they help organizations prepare for and respond to unexpected events, such as natural disasters, fires, or other emergencies.

Here are some reasons why ERP are important:

1. Quick response: Having a well-prepared ERP in place allows organizations to respond quickly and effectively to emergencies, reducing damage and minimizing disruption to operations.

2. Minimized downtime: A well-prepared ERP helps organizations minimize downtime and get back to business as usual as quickly as possible after an emergency.

3. Improved safety: By having a plan in place, organizations can ensure that their employees and customers are prepared for emergencies, reducing the risk of injury or harm.

4. Better risk management: ERP helps organizations identify potential emergency scenarios and plan for them, reducing the likelihood of negative impacts and improving risk management overall.

5. Compliance: Many industries and sectors have regulations and requirements around emergency preparedness, and having an ERP in place can help organizations meet these requirements and avoid penalties.

Having an ERP in place is critical for organizations to be prepared for and effectively respond to emergencies, protecting people, assets, and operations.

SERVPRO of Lee's Summit is always here to help!